Quiz: Can You Recognize Good Performance?

[Skip to the bottom for the poll.]

It seems that the world loves certification. If the competence of a supplier can’t be determined, or testimonials aren’t available, a piece of paper with a seal and signature will often do just fine. If you can build a business around providing this certification, all the better…

Introducing the ‘Positive Recognition Accreditation Test’.

Follow these steps:

  1. Print this questionnaire.
  2. Choose the best answer for each question using an HB pencil, making sure to completely circle your answer.
  3. Attach a recent picture of yourself, and two proofs of purchase.
  4. Wad up the papers and throw them out the nearest window.
  5. Stop worrying, our process is really advanced, we will get your submission.
  6. Please allow 36-48 weeks for delivery of your certification.
  7. Once confirmed, please be sure to use ‘PRAT’ after your name, and wear your new found accreditation proudly.

The Questionnaire:

When should these meetings occur?

  1. Do them along with the corporate performance review cycle; once a year should do it.
  2. As a rule, every time you present your employee’s work as your own, you should take the time to provide them positive feedback.
  3. As close as possible to when the positive behaviour or outcomes were observed, in order to have the greatest positive benefit.

What is the best way to set up a recognition session with an employee?

  1. Inform the employee that you need to talk to them about ‘an HR issue’.
  2. “You, in my office, now!”
  3. Set up a short meeting with the employee regarding ‘positive feedback’ at a time where you can give them your undivided attention.

What is the appropriate agenda for the meeting?

  1. Set aside time to get to know each other, as this is the first time you realized that this person even reports to you.
  2. Time is money, make sure to ask the employee for other things you need to get done while they are basking in your adulation.
  3. Stick to providing the positive feedback, otherwise the session won’t really be a reward.

What is the best way to provide the feedback?

  1. Buzzwords, lots of buzzwords. e.g. “That was some real client-oriented  best-in-class hyper-collaboration in execution our game plan! You’re really taking it to the next level!”
  2. High-five, low-five, round the back, over the top handshake.
  3. Use precise, descriptive terms that indicate observed behaviours and how they related to positive outcomes.

How do you close the meeting?

  1. Say “Now go get ‘em champ!” as you smack their butt on the way out the door.
  2. Hug it out.
  3. Ask the employee to think on how to continue to build on this success, and to bring this up at the next performance & goal-setting review.

LWD 2010WK39 – Do You Prefer Your Science Hard- or Soft-boiled?

Digest

About ‘Leadership Weekly Digest’ (LWD): The goal of this weekly newsletter is to highlight quality articles from the past week –in a condensed format– that discuss leadership, with a focus on employee engagement. Much of the content comes from those we follow on Twitter, and members of the Employee Engagement Network.

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Physics, psychology, and ‘management science’, pretty much cover the full spectrum from the ‘hard’ to the ‘soft’ sciences. Engineering usually tries to find application for the ‘hard’ sciences, but this engineer isn’t a hard-science bigot, I use what works! I mean, who can ignore a study that finds “Men without money desire heavier women than are desired by wealthy men”; someone has to find a practical application for this research! Now seriously…

The Biology of Business: Homo Administrans @ The Economist

I am not sure why The Economist doesn’t identify their authors. It may be to avoid losing their best writers to the competition, or that they want to be seen as some kind of all-knowing borg; I think it is the latter.

What hard science can be found within the often foggy field of ‘management science’? This article highlights the work of several biologists that are applying hard science to delve into things that you might care about:

  • If you want happier employees, you might want to start off by hiring happier people.
  • People with low levels of the hormone cortisol will be less interested in deferred compensation.
  • Oxytocin, a neurotransmitter, plays a role in building trust.
  • There are genetic predispositions to the fields we choose, particularly within the creative arts and physical sciences [ironically 'soft' and 'hard' -ed.]
  • The greater the mismatch between testosterone and status, the less effectively a group’s members co-operate.
  • Around 40% of the variation between people’s incomes is attributable to genetics.
  • The role that testosterone can play in the sales process.

Before you ask us for a blood sample kit to put this new knowledge to use, consider that this is pretty new stuff, and there are already laws that ban the use of genetic information in job recruitment. Researchers cited also admit that they are dealing in averages and trends, which is hard to apply to individuals.

I recommend this very well-researched and interesting article, which provides hope for those who want to see a more rigorous ‘hard science’ approach to topics important to managers. Thanks to Phil for passing this along.

Revenge of the Introvert by Laurie Helgoe

We often make the mistake of associating shyness with introversion. Shy extroverts exist, as do ‘outgoing’ introverts, and this article helps us better understand this dynamic. Probably my favourite part was a ‘sub-article’, that very accurately portrayed the internal monolog that occurs when you ask an introvert the apparently rhetorical question ‘How are you?’. As an ‘outgoing introvert’ I found this portrayal both accurate and funny:

Good? That’s not quite right. I really have had a pretty crummy day, but there isn’t a quick way to explain that… I hate that we so often just say ‘good’ because that’s the convention. The other person doesn’t really want to know… While the introvert is evaluating the question on at least two levels (how she is feeling and what she thinks about the question, perhaps also what this says about our society), the speaker is already moving on to sharing something about his day. [Been there! -ed.]
When physicists do hard science, their instrument of choice is the super-collider, for those studying human psychology they defer to twin studies, or more recently, the brain scan.

In our very extroversion-oriented western society, introverted behaviour is often marginalized because those behaviours get misconstrued as ’antisocial’, passive, or not ‘team-oriented’. Scans of the electrical behaviour and blood flow in the brain show increased activity in the introvert’s frontal cortex and Broca’s area. These areas are used to perform remembering, planning, decision making, problem solving, and speech production. These areas were more active in introverts than in extroverts, both during challenging cognitive tasks and at rest. Researchers observing this trend propose that introverts limit input from the environment in order to maintain an optimal level of arousal. Extraverts, on the other hand, seek out external stimulation to get their brain juices flowing. So while western society frowns on the introverts tendency to withdraw, the introvert does not do this to limit their contribution, but to increase its effectiveness; keep this in mind the next time you hold a brainstorming session.

If you are also an introvert, I recommend this article to get to know yourself better. For managers, this is a must read to understand the introverts in our midst (especially if you are an extrovert)!

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