Comments for Psyche http://psycheconsulting.org/psyche Helping improve your Monday mornings.       ENGAGED EMPLOYEES | ENGAGED CUSTOMERS Sat, 11 Dec 2010 23:40:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on RCMP Mutineers: Be Careful What You Wish For by NO TRUST NO CHANGE http://psycheconsulting.org/psyche/2010/07/28/the-rcmp-mutiny/comment-page-1/#comment-178 NO TRUST NO CHANGE Sat, 11 Dec 2010 23:40:00 +0000 http://psycheconsulting.org/psyche/?p=722#comment-178 While bringing in an outsider to implement change is a good idea, there does have to be some consideration for the culture of the organization. One of the most important criterion for change is trust and in an organization as fundamentally based on trust as the RCMP, installing an individual like Elliot who has no understanding of what members of the RCMP face on a daily basis will likely not promote an environment of trust. Furthermore, if you ask a police officer what he/she generally think of lawyers, you will no doubt get another set of reasons why Mr. Elliot is at another disadvantage in the RCMP environment. I am not questioning Mr. Elliot's abilities as a bureaucrat or as a change agent, I am curious if the Harper government really wants the RCMP to change. Because if he did, I am sure he could have found someone who would not have had to start with such a disadvantage. In addition, because RCMP officers put up with petulance from the public is more reason why they shouldn't have to put up with it from their boss. Furthermore, because of RCMP officer's high tolerance it leads me to believe that maybe Elliot was 'that bad' to work for. While bringing in an outsider to implement change is a good idea, there does have to be some consideration for the culture of the organization. One of the most important criterion for change is trust and in an organization as fundamentally based on trust as the RCMP, installing an individual like Elliot who has no understanding of what members of the RCMP face on a daily basis will likely not promote an environment of trust. Furthermore, if you ask a police officer what he/she generally think of lawyers, you will no doubt get another set of reasons why Mr. Elliot is at another disadvantage in the RCMP environment. I am not questioning Mr. Elliot’s abilities as a bureaucrat or as a change agent, I am curious if the Harper government really wants the RCMP to change. Because if he did, I am sure he could have found someone who would not have had to start with such a disadvantage.
In addition, because RCMP officers put up with petulance from the public is more reason why they shouldn’t have to put up with it from their boss. Furthermore, because of RCMP officer’s high tolerance it leads me to believe that maybe Elliot was ‘that bad’ to work for.

]]> Comment on *Our* Customer Is Always Right by Clay Forsberg http://psycheconsulting.org/psyche/2010/10/14/our-customer-is-always-right/comment-page-1/#comment-177 Clay Forsberg Sat, 04 Dec 2010 17:05:00 +0000 http://psycheconsulting.org/psyche/?p=1387#comment-177 Very nice article. I like what you guys are doing, here. It's interesting that I just saw this article - I was thinning my Twitter follows. I just commented on a piece on how employee engagement improves customer service ... you think so. So your post follows right in line. I like your take on the one word thing, 'our.' It's something I've always tried to do because, well - it just seemed like the good thing to do. Employee engagement of the current worker bee employee segment, Generation Y, is highly dependent on their identification with the firm they work with - and whether that firm is doing what they think they should be doing, even socially. It's not enough to for management to push the 'our' word. It's something that the front line work force buys in to as their own idea. Build a company that they feel proud of and want to work to contribute to ... and it'll be everybody's company. Very nice article. I like what you guys are doing, here. It’s interesting that I just saw this article – I was thinning my Twitter follows. I just commented on a piece on how employee engagement improves customer service … you think so. So your post follows right in line. I like your take on the one word thing, ‘our.’ It’s something I’ve always tried to do because, well – it just seemed like the good thing to do.

Employee engagement of the current worker bee employee segment, Generation Y, is highly dependent on their identification with the firm they work with – and whether that firm is doing what they think they should be doing, even socially.

It’s not enough to for management to push the ‘our’ word. It’s something that the front line work force buys in to as their own idea. Build a company that they feel proud of and want to work to contribute to … and it’ll be everybody’s company.

]]> Comment on RCMP Mutineers: Be Careful What You Wish For by Kellie http://psycheconsulting.org/psyche/2010/07/28/the-rcmp-mutiny/comment-page-1/#comment-176 Kellie Fri, 03 Dec 2010 02:22:00 +0000 http://psycheconsulting.org/psyche/?p=722#comment-176 I would concur with your comments on Mr. Elliott and the reluctance of some RCMP members to accept his leadership. I worked for the RCMP for almost 20 years myself (in a civilian capacity) and my husband was a police officer for 35 years (recently retired). There seemed to be a real divide in terms of bringing in Mr. Elliott because he lacked the policing experience. I believe that they are actually better off by not having the policing experience because he is able to view their world through different eyes - which is probably what the force is in need of. Leaders in organizations that have been command and control (which is what the RCMP is) do not have an easy road ahead of them when they attempt to change that mindset. This is not an organization that will change easily or rapidly - and believe you me - many of these folks would not survive in the 'read world'. I believe that the majority of policing personnel are very good people with the best intentions of serving and protecting - I truly do - but I also know from being 'inside' that it is a very closed and protective environment. I would concur with your comments on Mr. Elliott and the reluctance of some RCMP members to accept his leadership. I worked for the RCMP for almost 20 years myself (in a civilian capacity) and my husband was a police officer for 35 years (recently retired). There seemed to be a real divide in terms of bringing in Mr. Elliott because he lacked the policing experience. I believe that they are actually better off by not having the policing experience because he is able to view their world through different eyes – which is probably what the force is in need of. Leaders in organizations that have been command and control (which is what the RCMP is) do not have an easy road ahead of them when they attempt to change that mindset. This is not an organization that will change easily or rapidly – and believe you me – many of these folks would not survive in the ‘read world’. I believe that the majority of policing personnel are very good people with the best intentions of serving and protecting – I truly do – but I also know from being ‘inside’ that it is a very closed and protective environment.

]]> Comment on LWD 2010WK26 – Creating Creativity & Is HR Really Necessary? by Anonymous http://psycheconsulting.org/psyche/2010/07/05/lwd2010wk26/comment-page-1/#comment-171 Anonymous Mon, 11 Oct 2010 21:26:00 +0000 http://psycheconsulting.org/psyche/?p=520#comment-171 What do you think about Bill's new take on HR + Marketing? http://www.fastcompany.com/1693429/brand-is-culture-culture-is-brand Is another scrap in the works? ;) What do you think about Bill’s new take on HR + Marketing? http://www.fastcompany.com/1693429/brand-is-culture-culture-is-brand Is another scrap in the works? ;)

]]> Comment on Passion – Experience – Education : Pick Two by Anonymous http://psycheconsulting.org/psyche/2010/04/06/passion-experience-education-pick-two/comment-page-1/#comment-170 Anonymous Thu, 07 Oct 2010 12:05:00 +0000 http://psycheconsulting.org/psyche/?p=226#comment-170 This Fast Company post is in a similar vein: "Who's smarter, an attorney or a welder?" http://www.fastcompany.com/1693293/whos-smarter?partner=rss#disqus_thread This Fast Company post is in a similar vein: “Who’s smarter, an attorney or a welder?” http://www.fastcompany.com/1693293/whos-smarter?partner=rss#disqus_thread

]]> Comment on LWD 2010WK36 – Your_Company Has Died, Restart From Last Save? by Adrian http://psycheconsulting.org/psyche/2010/09/13/lwd2010wk36/comment-page-1/#comment-161 Adrian Mon, 20 Sep 2010 16:40:00 +0000 http://psycheconsulting.org/psyche/?p=1187#comment-161 I didn't intend for this post (Your_Company Has Died, Restart From Last Save?) to be prophetic http://psycheconsulting.org/psyche/2010/09/16/10-reasons-to-quit-your-job-2/ Unfortunately, our hosting provider can only access a save from 6 days ago. #fail I didn’t intend for this post (Your_Company Has Died, Restart From Last Save?) to be prophetic http://psycheconsulting.org/psyche/2010/09/16/10-reasons-to-quit-your-job-2/

Unfortunately, our hosting provider can only access a save from 6 days ago. #fail

]]> Comment on RCMP Mutineers: Be Careful What You Wish For by Anonymous http://psycheconsulting.org/psyche/2010/07/28/the-rcmp-mutiny/comment-page-1/#comment-157 Anonymous Thu, 09 Sep 2010 17:31:00 +0000 http://psycheconsulting.org/psyche/?p=722#comment-157 It looks like the government is standing by their man: http://www.theglobeandmail.com/news/national/rcmp-brass-shuffle-expected-as-elliott-stays-on-as-boss/article1696189/ While it is arrogant to think any of the top brass read my article above, I hope some came to the same conclusion: "Those that truly believe that changes Mr. Elliott is directing are going to harm the RCMP’s ability to protect citizens and enforce the laws of the land, need to make this very clear. The timing is perfect for them to give Mr. Elliott their support and explain where they see lines being crossed." If not, I suspect they will be soon be looking at early retirement. It looks like the government is standing by their man: http://www.theglobeandmail.com/news/national/rcmp-brass-shuffle-expected-as-elliott-stays-on-as-boss/article1696189/

While it is arrogant to think any of the top brass read my article above, I hope some came to the same conclusion: “Those that truly believe that changes Mr. Elliott is directing are going to harm the RCMP’s ability to protect citizens and enforce the laws of the land, need to make this very clear. The timing is perfect for them to give Mr. Elliott their support and explain where they see lines being crossed.”

If not, I suspect they will be soon be looking at early retirement.

]]> Comment on Passion – Experience – Education : Pick Two by Anonymous http://psycheconsulting.org/psyche/2010/04/06/passion-experience-education-pick-two/comment-page-1/#comment-156 Anonymous Tue, 07 Sep 2010 19:40:00 +0000 http://psycheconsulting.org/psyche/?p=226#comment-156 A great post with a similar conclusion (thanks for the reference @knealemann!): http://inoveryourhead.net/credentials-vs-skills-vs-talent/ A great post with a similar conclusion (thanks for the reference @knealemann!): http://inoveryourhead.net/credentials-vs-skills-vs-talent/

]]> Comment on LWD 2010WK34 – Improve Productivity, Cut Out Politics by Anonymous http://psycheconsulting.org/psyche/2010/08/30/lwd-2010wk34-improve-productivity-cut-out-politics/comment-page-1/#comment-120 Anonymous Tue, 31 Aug 2010 16:30:00 +0000 http://psycheconsulting.org/psyche/?p=1106#comment-120 I just discovered that Chip Conley (featured above) has a TED talk... check it out: Measuring what makes life worthwhile - http://www.ted.com/talks/chip_conley_measuring_what_makes_life_worthwhile.html I just discovered that Chip Conley (featured above) has a TED talk… check it out:

Measuring what makes life worthwhile – http://www.ted.com/talks/chip_conley_measuring_what_makes_life_worthwhile.html

]]> Comment on Is Your Job Stuck in ’1984′? by Mcshawn http://psycheconsulting.org/psyche/2010/08/24/is-your-job-stuck-in-1984/comment-page-1/#comment-118 Mcshawn Wed, 25 Aug 2010 01:20:00 +0000 http://psycheconsulting.org/psyche/?p=1082#comment-118 Was pay ever a substitute for motivation? ;-) I think one of the reasons many disatisfied workers leave large organizations and start something of their own is that they want a closer alignment with their personal motivations...I really should go read 1984 again now! Was pay ever a substitute for motivation? ;-)

I think one of the reasons many disatisfied workers leave large organizations and start something of their own is that they want a closer alignment with their personal motivations…I really should go read 1984 again now!

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